Factors influencing edentulous patient decision-making while choosing dental implant

Authors

  • Arnun Jukisalapong Fort Khun Chueang Thammikkarat Hospital and School of Dentistry, University of Phayao, Thailand

Keywords:

Decision making, dental implant, edentulous, healthcare, marketing mix

Abstract

Background: Edentulous patients suffer from the loss of natural teeth that results in chewing efficiency compromise. In addition, alveolar bone loss will occur in external width and height, these situations will decrease the quality of patient’s life. Accordingly, the patient should wear a proper prosthesis that replaces the lost natural tooth. Nowadays, dental implant is the gold standard in tooth replacement.

Objective: This study aimed to investigate the factors influencing edentulous patient decision-making while choosing dental implants to replace the lost natural teeth by using the marketing mix theory and healthcare consumer behavior to assess the patient decision-making.

Methods: In this prospective study, 2 questionnaires were administered to 220 edentulous patients (159 male and 61 female patients) who were evaluated after undergoing oral examination. The researcher used the marketing mix theory and healthcare consumer behavior to understand the relationship of individual, marketing mix that influenced the patient’s decision.

Results: The questionnaires were collected within a month of an oral examination. The individual factor scores were high and different with no statistical significance. The marketing mix factor found that the overall level was highly significant. The prediction of patient’s decision-making shows that individual factor can predict the decision-making 3.1% and the marketing mix factor can predict the decision about 16.1%.

Conclusion: Patients with edentulous ridge had a high decision-making level for choosing dental implants to replace the lost teeth when considering the marketing mix theory. Consequently, providing the individual factor and marketing mix factor of dental implants can influent edentulous patient decision-making while choosing dental implants.

Downloads

Download data is not yet available.

References

Nasseh K, Bowblis JR, Vujicic M. Pricing in commercial dental insurance and provider markets. Health Serv Res 2021;56:25-35.

https://doi.org/10.1111/1475-6773.13544

Stillman N, Douglass CW. The developing market for dental implants. J Am Dent Assoc 1993;124:51-6.

https://doi.org/10.14219/jada.archive.1993.0085

Brickhouse TH, Dahman BA, Peters BWR, Liu H, Kumar AM. The impact of dental Medicaid reform on dental care provider activity and market penetration of dental support organizations. J Am Dent Assoc 2021;152:822-31.

https://doi.org/10.1016/j.adaj.2021.05.007

Londoño JJ, Ramos AM, Correa SA, Mesnard M. Review of expandable dental implants. Br J Oral Maxillofac Surg 2021;59:546-54.

https://doi.org/10.1016/j.bjoms.2020.11.018

Valadas LAR, Oliveira Filho RD, Lotif MAL, Júnior FJG, Júnior EAD, Bandeira MAM, Squassi A. Development and innovation on dental products in argentina: A technological prospecting based on patents. Recent Pat Biotechnol 2021;15:3-11.

https://doi.org/10.2174/1872208314999201210222828

Resnik RR. Misch's contemporary implant dentistry. 4thed. Elsevier: Missouri;2020.

Kim JJ, Ben Amara H, Chung I, Koo KT. Compromised extraction sockets: a new classification and prevalence involving both soft and hard tissue loss. J Periodontal Implant Sci 2021;51:100-13. https://doi.org/10.5051/jpis.2005120256

Constantinides E. The marketing mix revisited: Towards the 21st century marketing. J Marketing Management 2006;22:407-38.

https://doi.org/10.1362/026725706776861190

Rafiq M, Ahmed PK. Using the 7Ps as a generic marketing mix: an exploratory survey of UK and European marketing academics. Marketing Intelligence & Planning 1995;13:4-15. https://doi.org/10.1108/02634509510097793

Borden NH. The concept of the marketing mix. J Advertis Res 1964;4: 2-7.

Mckinsey and company. Health Care Consumer Behaviors: 4 stages of consumer decision making applied to health care shopping and digital transformation [Internet]; c2016 - [cited 2018 Feb11]. Available from: https://www.linkedin.com/pulse/ health-care-consumer-behaviors-4-stages-decisionmaking-bill-gaynor

Kotler P. Kotler on marketing: how to create, win and dominate market. 1st ed. New York :The Free Press;2014.

Kotler P, Keller KL. Marketing management 15th ed. New York: Pearson; 2016.

McGuigan PJ, Eisner AB. Marketing the dental practice: eight steps toward success. J Am Dent Assoc 2006;137:1426-33.

https://doi.org/10.14219/jada.archive.2006.0056

Brown LJ, Guay AH, House DR. The effects of insurance carrier market power on dentists and patients. J Am Dent Assoc 2009;140:90-7. https://doi.org/10.14219/jada.archive.2009.0024

Schwab DP. Marketing dental implants: a step-bystep approach. J Am Dent Assoc 1995;126:313-7.

https://doi.org/10.14219/jada.archive.1995.0174

Kim MJ, Damiano PC, Hand J, Denehy GE, Cobb DS, Qian F. Consumers' choice of dentists: how and why people choose dental school faculty members as their oral health care providers. J Dent Educ 2012;76:695-704.

https://doi.org/10.1002/j.0022-0337.2012.76.6.tb05303.x

Belch GE. Belch MA. Introduction to advertising and promotion: An integrated marketing communications perspective. 2nd ed. Boston: Irwin Inc; 1993.

Lancu AI, Cîrstea SD. Promoting a dental practice on Facebook. In: Vlad S, Roman N, editors. Proceedings of international conference on advancements of medicine and health care through technology; 2016 Oct 12-15; Cluj-Napoca, Romania. Cham: Springer;2017.p. 287-90. https://doi.org/10.1007/978-3-319-52875-5_60

Schiffman LG, Kanuk LL. Consumer Behaviour 1st ed. New Jersey: Prentice-Hall; 2007.

Scholar MP. Consumer behaviour in services. J Business Management 2016;43-6.

Wang Z, Janda S, Rao CP. An evaluation of market segments for dental care: A determinant attribute approach. In: Gomes R. editors. Proceedings of the 1995 Academy of Marketing Science (Academy of Marketing Science) Annual Conference. Cham:Springer; 2015. p. 291. https://doi.org/10.1007/978-3-319-13147-4_54

Zhengyuan W, Swinder J, Rao CP. Dental services marketing: Do market segments based on usage rate differ in terms of determinant attributes?. J Services Marketing 1996;10:41-55. https://doi.org/10.1108/08876049610124572

Diaz IMR, Cataluña FJR. Antecedents of the importance of price in purchase decisions. Revista de Administração de Empresas 2011;51:370-81. https://doi.org/10.1590/S0034-75902011000400005

ChenYu HJ., Kincade DH. Effects of product image at three stages of the consumer decision process for apparel products: alternative evaluation, purchase and post purchase. J Fashion Marketing Management 2001;5:29-43.

https://doi.org/10.1108/EUM0000000007277

Khuong MN, Duyen HTM. Personal factors affecting consumer purchase decision towards men skin care products-A study in Ho Chi Minh City, Vietnam. Int J Trade Economics and Finance 2016;7:44-50. https://doi.org/10.18178/ijtef.2016.7.2.497

Orji O, Goodhope O. Major classic consumer buying behavior model: Implications for marketing decision. J Economics and Sustainable Development 2013;4:164-72.

Blackwell R, Miniard P, Engel J. Consumer Behavior. 10th ed. South-Western: Thomson; 2006.

Engel JF, Kollat DT, Blackwell RD. Consumer Behavior. 1sted. Holt. New York: Rinehart & Winston;1968.

Rao CP, Rosenberg LJ. A framework for consumer behaviour analysis in dental care marketing. In: Malhotra N. editors. Proceedings of the 1986 Academy of Marketing Science (AMS) Annual Conference. Cham: Springer; 2015: 342-6.

https://doi.org/10.1007/978-3-319-11101-8_72

Downloads

Published

2023-10-16

How to Cite

1.
Jukisalapong A. Factors influencing edentulous patient decision-making while choosing dental implant. Chula Med J [Internet]. 2023 Oct. 16 [cited 2024 Nov. 22];66(3). Available from: https://he05.tci-thaijo.org/index.php/CMJ/article/view/1061