Factors Affecting Success in Organization Development According to Public Sector Management Quality Award (PMQA) of the Department of Health Service Support

Abstract

The purpose of this mixed method research was to 1) study the factors affecting the success of organizational development according to the PMQA of the department of health service support, and  2) study problems, obstacles to developing management quality.The sample size was determined by Taro Yamane's method to 288 samples of operational persons, supervisors, directors, and experts from the department of health service support. The instrument of this research were as 1) rating scale questionnaire, and 2) open-ended questionaire. The quantitative data were analysed by percentage, mean, and standard deviation and multiple regression analysis, qualitative data were analysed by content analysis.

The study found that: 1) the 5factors affecting the success of organizational development according to the PMQA of the department of health service support were significant effect at the 0.05 level to the PMQA of the department of health service support  with the coefficient of forecasting from high to low as: Operational system, personnel, shared values ​​of the organization organizational structure and corporate strategy, respectively. and predict success in organizational development according to the PMQA of the department of health service support at 84.5 percent. The problems and obstacles in the development of the organization were the most criteria were lack of knowledge, understanding of organizational development according to the criteria of personnel. The department of health service support should be focusing to developing skills, knowledge, and competencies of personnel er to develop organizational management to become a high-performance organization.