FACTORS RELATED PERSONNEL PARTICIPATION IN DEVELOPMENT OF PUBLIC SECTOR MANAGEMENT QUALITY AWARD (PMQA) SA KEAO PROVINCIAL PUBLIC HEALTH OFFICE

Abstract

This study aimed to evaluate the level of participation in public sector managementquality development and to study the relationship between personality, knowledge, attitude,work motivation and participation in public sector management quality development. Thepopulation in this study were executives and personnel in the Sa Kaeo Provincial Public HealthOffi ce (n=100). The tool for data collection was a questionnaire. This research was conductedbetween December, 2020 - January, 2021. Then, the data was statistical analyzed; frequency,percentage, mean, chi-square standard deviation and Pearson's correlation coeffi cient.
The study found that most correspondent was operator (82.0%). Most of them wasgraduated with a bachelor's degree (66.00%). Working duration was 1-5 years (32.0%). Theyhave been in a committee/working group (41.0%) and received training/seminars/explainingmeetings (45.0%). Knowledge and attitudes were in moderate level. Working motivationwas in high level. The participation in the development of public quality management wasin moderate level. Factors signifi cantly affecting participation of personnel in the development,were job position (p-value<0.025), educational level (p-value<0.001), working duration
(r = 0.116, p-value<0.023), being a committee/working group (p-value<0.004), training onjob quality development (p-value<0.034), knowledge (r = 0.152,p-value<0.003), attitude(r = 0.251,p-value<0.001) work motivation (r =.581,p-value<0.001).
The findings suggested that there should be continuous promotion in the aspect ofknowledge, attitude, and working motivation. This also should include urging all personnel toparticipate in every stage of the organizational quality development.