Development of an Online Room Reservation System for the Faculty of Nursing, Mahasarakham University

Abstract

This developmental research aimed to develop an online room reservation system using the Lean concept as a guideline to improve the operational efficiency of the academic affairs division. The study sample consisted of 217 participants, including lecturers, staff, and students from the Faculty of Nursing, Mahasarakham University. Data were collected during the 2022 academic year. The research instruments included a personal information questionnaire, a system development needs assessment questionnaire, and a satisfaction survey. The system was developed by applying the Lean concept to improve the efficiency of the online room reservation service. Data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation. A comparison had made between the waiting time for the reservation process before and after the system implementation.

The findings revealed that the development of the online room reservation system through process improvement consisted of four main steps: (1) assessing the development needs, (2) analyzing problems and requirements, (3) designing and developing the classroom and meeting room reservation system, and (4) evaluating outcomes in terms of waiting time and user satisfaction. This system reduced the reservation process from six steps to three, and the waiting time was significantly reduced from eight hours to only eleven minutes. The level of user satisfaction was high, with an average score of 4.02. The implementation of the Lean-based system improved work efficiency from 3.96% to 23.08%.

Based on the findings, the online room reservation system developed through Lean-based process improvement can be effectively applied to reduce reservation time and can serve as a model for the development of other service systems in the organization