A STRUCTURAL RELATIONSHIP QUALITY OF WORK LIFE, JOB BURNOUT AND JOB SATISFACTION OF ACCOUNTANTS IN NAKHON RATCHASIMA PROVINCE

Authors

  • Somsong Khanthanatee Faculty of Business Administration, Vongchavalitkul University.
  • Tharinee Aungyot Faculty of Business Administration, Vongchavalitkul University.

Keywords:

quality of work life, burnout, job satisfaction

Abstract

The aims of this research were determined to study 1) the quality of work life level, job burnout, and job satisfaction. 2) a structural relationship of factors influencing on job satisfaction of accountants. The research instrument was questionnaires that were collected from 400 accountants in Nakhon Ratchasima province. A response rate for 367 questionnaires were 91.75 percentage. The data were analysed by descriptive statistics and Structural Equation Model.

The research finding were found as follow: From the majority of accountants’ quality of work life were investigated congruence or fitted between job and accountants. The job burnout was overall at the high level and the overall job satisfaction with an average level. When considered in a structural relationship of quality of work life, it was found that the job burnout influenced on the accountants’ job satisfaction. Model fitted the empirical data at statistics that was consist of CMIN/DF = 1.844 GFI = 0.952 AGFI = 0.913 CFI = 0.966 RMSEA = 0.048. The research result also was shown that the quality of work life influenced on job burnout, and job satisfaction both direct and indirect in negative and positive. In addition, this research result will apply for efficiency human resource management plan that lead to be sustainable development.

Downloads

Download data is not yet available.

References

Ozkan A, Ozdevecioglu M. The effects of occupational stress on burnout and life satisfaction: A study in accountants. Quality & Quantity: International Journal of Methodology 2013; 47(5): 2785–2798.

Hollett - Haudeberet S, Mulki JP, Fournier C. Neglected burnout dimensions: Effect of depersonalization and personal nonaccomplishment on organizational commitment of salespeople. Journal of Personal Selling & Sales Management 2011; 31(4): 411–428.

Maslach C, Jackson SE. Burnout in Organizational Settings. Applied Social Psychology Annual 1984; 5 133–153.

Kennedy L. A study to gain insights into the factors that influence newly qualified accountants in Ireland to stay or leave their organization in order to improve retention strategies in accounting firms. [MA in HRM]. National College of Ireland; 2013.

Federation of Accounting Profession Under the Royal Patronage of His Majesty the King. Career choice of Accounting Students After Graduation. Federation of Accounting Profession Under the Royal Patronage of His Majesty the King Newsletter (FAP) (33:10) [online] 2015 [cited 2019 February 2]. Available from: http://www.fap.or.th. [in Thai].

Weiss SM. An investigation into the predictors of burnout among accounting professionals: A Multiple Regression Analysis [Doctoral dissertation of Philosophy]. Capella University; 2016.

James P. Cooper. Hybrid Supervision: Impact on burnout, job satisfaction, and supervisory relationship. [Doctoral dissertation of Philosophy]. Regent University; 2018.

Pannawee T, Luweela V. Stress Among Public Health Workers in Primary Care Units, Nongbualumpoo Province.Community Health Development Quarterly Khon Kaen University 2016; 4(2): 187-188. [in Thai].

Udomsap B.Factors Effected Qualified Sub -District Health Promotion Hospital Quality Assurance Performance Among Public Health Personnel Who Work at Sub-District Health Promotion Hospital in Khon Kaen. Community Health Development Quarterly Khon Kaen University 2018; 6(4): 556. [in Thai].

Department of Business Development. The List of Accounting Office. The Ministry of Commerce. Promote the development of professional account, Business Accounting division [online] 2017 [cited 2019 January 10]. Available from:https://www.dbd.go. th/ewt_news.php?nid=469403169. [in Thai].

Hair JF, Black WC, Babin BJ, Anderson RE.Multivariate Data Analysis: A Global Perspective 7th. Upper Saddle River NJ: Pearson Education International; 2010.

Vogt WP.Quantitative research methods for professionals (Custom ed.). Boston, MA: Allyn & Bacon; 2007.

Hobfoll SE.Stress, culture and community.The psychology and philosophy of stress.New York: Plenum; 1998.

Leiter MP, Maslach C. Areas of Work Life Survey manual. 5thed. Menlo Park, CA: Mind Garden; 2011.

Maslach C, Jackson S.The measurement of experienced burnout. Journal of Occupational Behavior 2007; 2(2): 99-113.

Spector P. Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage Publications, Inc; 1997.

Cronbach LJ. Coefficient alpha and the internal structure of tests. Psychometrika 1951; 16: 297-334.

Leiter MP, Maslach C. Areas of work life: A structured approach to organizational predictors of job burnout. In Perrewé PL, Ganster DC (Eds.), Emotional and physiological processes and positive intervention strategies (Research in occupational stress and well-being, 3,). Bingley, England: Emerald Group; 2004. 91-134.

Schaufeli WB, Leiter MP, Maslach C, Jackson SE.Maslach Burnout Inventory–General Survey. In Maslach C, Jackson SE, Leiter MP. eds., The Maslach Burnout Inventory (3rd ed.). Menlo Park, CA: Mind Garden; 1996. 19-25.

Maslach C, Jackson S, Leiter M. Maslach Burnout Inventory. 3rd ed. Palo Alto, CA: Consulting Psychologists Press, Inc; 1996.

Herzberg F, Mausner B, Snyderman B. The motivation to work. New York, NY: John Wiley; 1959.

Gu X. Teacher job satisfaction in public schools: The relation to the years of teaching experience [Master Thesis of Science in Education]. New York: State University of New York College at Buffalo; 2016.

Wanitbancha K. Structural Equation Model:SEM BY AMOS.2nded. Bangkok: Sam Lada Part: td. Press; 2014. [in Thai].

Tran Thi Kim Phuong and Tran Trung Vinh. An empirical study on factors effecting the job satisfaction of employees in the hospitality industry – a case of Danang city, Vietnam. University of Economics, The University of Danang, Danang city, Vietnam. Asian Journal of Empirical Research 2017; 7(7): 160-175.

Ozyurt A, Hayran O, Sur H. Predictors of burnout and job satisfaction among Turkish physicians. Qjm 2006; 99(3): 161-169.

Kathryn Leigh Stem wedel. Workload Area of work life, Need Satisfaction, Emotional Exhaustion, and Depersonalization in General Education Teachers. [Doctoral dissertation of Philosophy]. Grand Canyon University; 2018.

Arbuckle JL. AMOS 22.0 User’s Guide. [n.p.]: Amos Development Corporation; 2013.

Byrne BM. Structural equation modeling with AMOS: Basic concepts, applications, and programming. Mahwah, NJ: Lawrence Erlbaum Associates; 2001.

Downloads

Published

2025-12-04

How to Cite

Khanthanatee, S. ., & Aungyot, T. . . (2025). A STRUCTURAL RELATIONSHIP QUALITY OF WORK LIFE, JOB BURNOUT AND JOB SATISFACTION OF ACCOUNTANTS IN NAKHON RATCHASIMA PROVINCE. Community Health Development Quarterly Khon Kaen University, 8(1), 71–90. retrieved from https://he05.tci-thaijo.org/index.php/CHDMD_KKU/article/view/7115

Issue

Vol. 8 No. 1 (2020): January - March 2020

Section

Original Article

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Articles in this journal are copyrighted by the x may be read and used for academic purposes, such as teaching, research, or citation, with proper credit given to the author and the journal.
use or modification of the articles is prohibited without permission.
statements expressed in the articles are solely the opinions of the authors.
authors are fully responsible for the content and accuracy of their articles.
other reuse or republication requires permission from the journal."