Development of Service Provision Models - A Case Study of Requesting Licenses for Controlled Herbal Research, Export, Distribution or Processing (Cannabis) in the Thai Traditional and Alternative Medicine Sector at the Provincial Public Health Office of Songkhla

Abstract

This study The objective is to develop study and compare satisfaction with the service system and waiting time. Before and after developing the system for requesting permission to study, research, export, sell or process. Controlled herbs (cannabis) in the Thai traditional and alternative medicine work group Songkhla Provincial Public Health Office The population used in the study is service recipients requesting permission to conduct research, export, sell or process. Controlled herbs (cannabis) between January and October 2023, totaling 131 people, collected using a satisfaction questionnaire from receiving services from the Department of Thai Traditional Medicine. that has passed the quality inspection of the tools The content validity is between 0.8 - 0.9 with high confidence. The Cronbach’s alpha coefficient was 0.86. Data were analyzed using descriptive statistics, namely frequency and percentage distribution, mean and standard deviation. Compare the satisfaction of service recipients before and after using chi-square.
The results of the study found that The post-development process of providing services in each area has significantly improved satisfaction as follows: 1. Compare the average of satisfaction scores from receiving services. Processes and procedures for providing services Before the development it was at a low level ( = 3.19), after the development it was at a high level ( = 4.30). 2. Compare the mean scores of satisfaction in terms of the concreteness of services and facilities. Before development, it was at a moderate level ( = 3.20), after development it was at a high level ( = 4.26). 3. Compare the average scores of satisfaction in terms of service quality. Before development it was at a moderate level ( = 3.28), after development it was at a high level ( = 4.37) From the results of the research it can be concluded that the process used by the researcher can Effectively reduce various problems in providing government services. Adjust to suit the area. can respond the needs of the people even more It is also basic information for research to develop service models. In government agencies, the development of services has increased.