Factors Influencing Decision-making Using Information Technology Among Nursing Administrators at Khon Kaen Hospital

Abstract

              This study employed a descriptive correlational and predictive research design to examine factors that jointly predict information technology–based decision-making among nursing administrators at Khon Kaen Hospital. The study sample consisted of 110 nursing administrators at all administrative levels of Khon Kaen Hospital. The research instrument was a structured questionnaire comprising three parts: 1) personal factors, 2) information technology system management factors, and 3) information technology–based decision-making. Content validity was evaluated by five experts, yielding content validity indices of 1.00, 0.96, and 0.97, respectively. The reliability of the instruments was assessed using Cronbach’s alpha coefficients, which were 0.73 and 0.86, respectively. Data were analyzed using descriptive statistics, Pearson’s correlation coefficient, and stepwise multiple regression analysis.

            The findings indicated that: 1) the overall level of information technology–based decision-making among nursing administrators at Khon Kaen Hospital was high ( = 4.21, S.D. = 0.60); 2) personal factors were not significantly associated with information technology–based decision-making (p > 0.05); 3) information technology system management factors, including perceived usefulness of information technology and organizational factors, demonstrated strong positive correlations with information technology–based decision-making (r = 0.83 and r = 0.78, respectively; p < 0.001), while information quality and system quality showed moderate positive correlations (r = 0.61 and r = 0.56, respectively; p < 0.001); and 4) perceived usefulness of information technology and organizational factors jointly predicted information technology–based decision-making, accounting for 78% of the variance (R² = 0.78, p < 0.001).