Factors Influencing Quality Service by Nurse Anesthetists at Srinagarind Hospital, Faculty of Medicine, Khon Kaen University

Abstract

                 This descriptive research aimed to study the factors influencing the quality service provision of nurse anesthetists at Srinagarind Hospital, Faculty of Medicine, Khon Kaen University. The sample consisted of 108 nurse anesthetists from Srinagarind Hospital. The research tool was questionnaire divided into 3 parts: 1) a personal information questionnaire, 2) a questionnaire on environmental factors in the workplace, and 3) a questionnaire on the perception of quality service provision by nurse anesthetists at Srinagarind Hospital. The content validity was checked by 5 experts, yielding content validity coefficients of 0.86 and 0.87, respectively. Reliability was assessed using Cronbach’s alpha coefficients of 0.97 and 0.98, respectively. Data were analyzed using descriptive statistics, including percentage, mean, standard deviation, Pearson’s correlation coefficients and stepwise multiple regression analysis.

                The results of the research found that 1) the level of perception regarding quality service provision by nurse anesthetists at Srinagarind Hospital was at a high level (= 4.50, S.D. = 0.36), 2) personal factors regarding experience in receiving education/training in quality management had a low positive correlation (r = 0.20, p < 0.03), and workplace environmental factors—including organizational policies, adaptive organizational culture, knowledge management, perception of the nurse anesthetist's role, and support systems for service provision—had moderate positive correlations (r = 0.53, 0.60, 0.54, 0.67, and 0.57 respectively, p < 0.01), and 3) the variables of perception of the nurse anesthetist's role and adaptive organizational culture together predicted 51.50% (R² = 0.515, p < 0.001) of the quality service provision of nurse anesthetists at Srinagarind Hospital, Faculty of Medicine, Khon Kaen University.