Patient Satisfaction with One Day Surgery and Minimally Invasive Surgery Services In Sakon Nakhon Hospital

Abstract

            This cross-sectional descriptive study aimed to examine the satisfaction of patient who underwent One Day Surgery and Minimally Invasive Surgery at Sakon Nakhon Hospital. The sample consisted of 422 patients who received One Day Surgery and Minimally Invasive Surgery services. The research instrument was a patient satisfaction questionnaire for One Day Surgery and Minimally Invasive Surgery, developed and adapted by the researcher from the Outpatient Service Satisfaction Questionnaire of the Thailand Nursing and Midwifery Council, the One Day Surgery Satisfaction Questionnaire from Bueng Kan Hospital, in combination with the patient care process evaluation form (Part 3) of the Healthcare Accreditation Institute. The questionnaire was validated for content validity by three experts with a Content Validity Index (CVI) of 0.89 and tested for reliability using Cronbach's alpha coefficient of 0.92. Data were analyzed using descriptive statistics including frequency, percentage, mean, and standard deviation. 4.43 (SD = 0.57)

The results showed that

1. The overall satisfaction of patients who received day surgery and minimally invasivesurgery services was at a high level (𝑥̄ = 4.43, SD = 0.57). Item-level analysis indicated that four items were rated at the highest level of satisfaction, while thirteen items were rated at a high level. The highest level of patient satisfaction was observed in overall satisfaction with the services received, accounting for 63.5% (𝑥̄ = 4.63, SD = 0.52). This was followed by satisfaction with postoperative follow-up appointments scheduled one week after surgery (62.3%; 𝑥̄ = 4.59, SD = 0.55), satisfaction with receiving necessary information for self-care after surgery (62.3%; 𝑥̄ = 4.57, SD = 0.59), and satisfaction with guidance and recommendations supporting self-care for patients and their families (𝑥̄ = 4.53, SD = 0.52), respectively.

1. The satisfaction with Nursing Care Based on the 7 Aspects of Care revealed that patients reported the highest level of satisfaction in two aspects and a high level of satisfaction in five aspects. The aspect with the highest level of satisfaction was continuity of care (𝑥̄ = 4.57, SD = 0.59), followed by support for self-care and family involvement (𝑥̄ = 4.55, SD = 0.56).