A Study on the Level of Satisfaction among Users of Teledentistry Services at the Dental Department, Si Satchanalai Hospital.

Abstract

This study aimed to examine the level of satisfaction among users of teledentistry services at the Dental Department of Si Satchanalai Hospital, Sukhothai Province. A descriptive research design was employed. The sample consisted of 30 teledentistry service users aged 18 years and older, selected through purposive sampling. Data were collected using a five-point rating scale satisfaction questionnaire. Data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation.

The findings showed that the participants’ overall satisfaction with teledentistry services was at a high level ( x̄ = 4.54, SD = 0.37). When considered by dimension, the quality of communication and consultation had the highest mean score (x̄ = 4.63, SD = 0.38). This was followed by convenience of access to services (x̄ = 4.58, SD = 0.40) and the service delivery process (x̄ = 4.52, SD = 0.41), respectively. Although the appropriateness of the technology and systems used had the lowest mean score compared to the other dimensions, it remained at a high level (x̄ = 4.44, SD = 0.47). In conclusion, users of teledentistry services at the Dental Department of Si Satchanalai Hospital had a high level of satisfaction. The service enhances access to care, reduces travel-related barriers, and supports continuous patient management. These findings suggest that teledentistry can be effectively utilized to develop and strengthen dental service delivery within the primary health care system.