EVALUATION OF SERVICE STANDARDS, CHARACTERISTICS, AND OPERATIONS OF INPATIENT HEALTHCARE FACILITIES IN BANGKOK METROPOLITAN AREA

Abstract

This evaluation research aimed to assess contextual factors, input factors, processes, and outputs according to the standards of hospitals that admit overnight patients in Bangkok, and the satisfaction of those receiving standard examinations, using the evaluation form of the CIPP Model project of Stufflebeam. The sample group was divided into 2 groups: Group 1 consisted of 11 personnel from the Bureau of Sanatorium and Art of Healing, and Group 2 consisted of 109 personnel from the hospital. The tools used for data collection were evaluation forms, standard evaluation forms, and satisfaction evaluation forms created by the researchers and inspected for quality. The data were analyzed using descriptive statistics, including numbers, percentages, means, and standard deviations.

     The research results found that the overall context evaluation results had a high average value (=4.04, S.D.=0.46), the overall input factors had a high average value (=3.51, S.D.=0.69), the overall process had a high average value (=4.38, S.D.=0.45), met the evaluation criteria (mean ≥ 3.50), and the output, the results of the inspection of service standards, characteristics, and operations of the hospital. There were 109 hospitals that admitted overnight patients (100%) that were at a very good level, met the evaluation criteria (80% or more). The overall satisfaction of the hospitals that received the standard inspection had a high average value ( =4.48, S.D.=0.46), met the evaluation criteria (mean ≥ 3.50).

    Recommendations: There should be adequate management of human resources and budgets for use in inspecting hospital standards and developing staff to have knowledge of the Hospital Act of 1998 and its amendments. Provide knowledge to hospitals that admit patients overnight about the various activities required by law.